Return policy

Return Window

Customers may submit a return request within 30 days from the date their order is delivered.

Damaged Products

Returns are accepted only for products that arrive damaged. Customers must contact us within 30 days of receiving the order and provide the relevant order details along with clear photographs showing the damage.

Products that arrive in good condition are not eligible for return.

Exchanges

We do not offer product exchanges. If an order arrives damaged, customers may request a return and refund in accordance with the terms of this policy.

Return Shipping

For approved returns due to damaged products, return shipping is provided free of charge. Return instructions will be provided after the return request has been approved.

Refunds

After the returned product has been received and inspected, the approved refund will be issued to the original payment method.

Refunds will be processed within 7 days after the returned product has been received and inspected. The time required for the refund to appear in the customer's account may vary depending on the bank or payment provider.